At Aletha, we understand that relief from pain isn’t just about the tools you use—it’s about the entire experience. From the moment you explore our products to the time you unbox them and begin your journey toward a pain-free life, we’re committed to making that process as smooth and seamless as possible. Part of that commitment involves ensuring that your shopping experience is worry-free, with clear and simple shipping and refund policies that prioritize your comfort every step of the way.
We know how important it is for you to feel supported during your wellness journey, so we’ve designed our policies with you in mind. Whether you’re purchasing Mark, Range, Band, or Orbit, our aim is to make your experience as easy and stress-free as possible—from the checkout to your doorstep, and beyond.
Clear and Simple Shipping Policies: Getting Your Aletha Products Fast and Safe
We believe that once you’ve decided to take the next step in relieving your pain and improving your mobility, the last thing you want is to wait around for your order to arrive. That’s why we’ve streamlined our shipping policy to ensure that your Aletha products arrive in a timely and secure manner.
Domestic Shipping
Our team works hard to fulfill all orders as quickly as possible, typically processing and shipping them within 1-3 business days. Whether you’re in the US or abroad, you can expect timely delivery through trusted carriers. Once your order is shipped, you’ll receive a tracking number so you can monitor your package every step of the way.
International Shipping
For our global customers, we’ve got you covered too. Aletha offers international shipping to select countries, with delivery timelines depending on your location. While international shipping may take a bit longer, we ensure that your order is securely packed and shipped with care.
Shipping Costs
To keep things simple, we provide competitive shipping rates. For domestic orders, we offer free standard shipping on orders over a specific amount. We want to make sure that the tools you need to achieve pain relief are as accessible as possible—without breaking the bank.
Packaging and Safety
Aletha products are designed to be used with precision, and we treat our shipping process with the same attention to detail. Your items will be carefully packed to prevent damage, and our packaging is eco-friendly, reflecting our commitment to sustainability. You can rest easy knowing that your products will arrive in excellent condition, ready for use.
Easy and Fair Refund Policies: Your Satisfaction is Our Priority
We understand that purchasing health and wellness products is a personal investment. We want you to feel completely confident in your purchase, and we’re here to ensure that your experience with Aletha is nothing short of exceptional. If for any reason you’re not fully satisfied with your Aletha products, our refund policy ensures that you are taken care of.
30-Day Satisfaction Guarantee
Aletha offers a 30-day satisfaction guarantee on all products. If for any reason you’re not completely satisfied with your purchase, simply reach out to us within 30 days of receipt. We’ll guide you through the return process and help you return your product for a full refund or exchange.
Our goal is to make sure that you are happy with your purchase, and that includes providing you with an easy and hassle-free experience if things don’t work out. Whether the product isn’t right for you or you’ve encountered an issue with the product itself, we’ll work with you to resolve the situation quickly.
Refund Process
Returning your product is simple. After contacting our support team, we’ll provide you with instructions on how to send back the item. Please note that the product should be returned in its original, unused condition. Once we receive the return, your refund will be processed within 7-10 business days. We offer refunds in the same payment method used for the original purchase.
Exchanges and Replacements
In some cases, you may prefer to exchange an item rather than return it for a refund. If your Aletha product is defective or damaged upon arrival, we’ll send you a replacement at no additional charge. Our goal is to make sure that you get the right tools for your journey to pain relief without unnecessary delays.
How to Contact Us
If you need to initiate a return or refund, our customer support team is here to help. You can easily reach us via email, phone, or our website’s live chat. We’ll respond promptly to answer your questions, guide you through the process, and ensure your experience is as easy as possible.
Your Path to Pain Relief Starts Here
Aletha’s shipping and refund policies are designed with your convenience and peace of mind in mind. When you choose Aletha, you’re not just getting a product—you’re joining a community dedicated to making you feel your best. Whether you’re looking to transform your hips, relieve neck tension, or activate your muscles, we’ve got you covered.
So, feel confident in your purchase, knowing that Aletha is here to provide you with a smooth, stress-free experience from order to delivery. And if things don’t work out as planned, our straightforward refund and return policies ensure that you’re always taken care of. Aletha’s commitment to your comfort means more than just quality products—it means providing you with a seamless, supportive experience at every step.
